Return & Refund Policy

Refund & Returns Policy

URL: https://tarpaulins-uk.uk/pages/return-refund-policy

Introduction
At Tarpaulins-uk.uk (t/a Union Marketplace Ltd), we prioritize your satisfaction. This policy outlines our return and refund process to ensure fairness and transparency.

Eligibility

• Return Window:

  • Damaged/faulty items: Notify us within 14 days of delivery.

  • Change of mind or incorrect orders: Contact us within 14 days of receipt.

  • Returns must be completed within 30 days of delivery.

Condition of Items

• Items must be unused, in original packaging, and resalable condition.

• Custom/cut-to-size items (e.g., drilled tarps) are non-returnable unless damaged/faulty.

Return Process

1. Contact Us First: Email sales@tarpaulins-uk.uk with:

   • Order number.

   • Photos of damaged/faulty items (if applicable).

2. Return Authorization: We’ll provide a return address and instructions.

3. Refund Timeline: Processed within 3-5 business days of receiving returned items.

Shipping Costs

• Damaged/Faulty Items: We cover return shipping costs.

• Change of Mind/Incorrect Orders: Customer pays return shipping.

Refunds

• Refunds issued to the original payment method.

• Postage costs are non-refundable (except for damaged/faulty items).

Non-Returnable Items

• Customized, cut-to-size, or specially ordered tarpaulins (unless faulty).

Contact Us
For returns or questions:

• Email: sales@tarpaulins-uk.uk

• Phone:  07446402854 (Mon - Fri : 9:00 am to 5:00 pm All times GMT)

• Address: Union Marketplace Ltd, 77 Victoria Street, Grimsby, DN31 1DB, United Kingdom